FAQs

  • What countries do you ship to?

We offer delivery to most destinations across the world from our Portuguese office, Please contact us for more details.

 

  • When will I receive my order?

Post office 5-15 workdays in EU country
Post office 10-35 workdays outside EU country

DHL 3-5 workdays EU country
DHL 4-6 workdays outside EU country

*for complect shipping information be sure to check out our Shipping Policy 

 

  •  What payment methods do you accept?

We accept the following payment method: Credit Card, PayPal & Apple Pay.

 

  • Are prices including VAT?

No, all prices are excluding VAT. The VAT will be charged in your shopping cart at the end of the order. There is no VAT on orders placed from outside of EU countries.

 

  • How will I know if a product is out of stock?

If the item you are looking for is out of stock it will appear as being “out of stock“ on the product page. 

 

  • How long should I wait for my orders to be completed?

Orders are usually processed on the next working day of order placement. Please allow delays during busy season. Our working days are Monday to Friday (9:00am-6:00pm).

 

  • Can I add a new item to an existing order?

Yes, we can add more goods in your existing order if new order is placed until 12pm of the same day. Otherwise you will have to place a separate order.

 

  • Can you produce custom bag designs on order ?

We can produce your own design but we accept on a set of Minimum Order Quantity (MOQ). Please contact us for more information.

 

  • Can I iron the Cork fabric?

YES! You sure can. Feel free to check out our How to Iron Cork tips & tricks.

 

  • Are Cork Products washable?

They are. Product hygiene is highly important for its longevity and fortunately our cork products are washable (by hand). Check out our simple & quick guide of tips & tricks to keep your vegan cork products clean.