The client has, under the terms of the law, the right of contractual resolution, having a maximum period of 14 (fourteen) days, from the date of receipt of the order to communicate such desire to The Cork Collection unambiguously through email or letter. The customer must ensure that the packaging of the product is complete (box, esferovites, foam, instruction manual, warranty certificate, product, accessories) and in excellent condition. The cost of returning the product is borne by the customer. The reimbursement shall be made by The Cork Collection within a maximum period of 14 (fourteen) days, counting from the date on which the resolution of the contract is informed.
The Cork Collection reserves the right not to accept the return of the product if it is not in the same conditions in which it was sent.
All purchases made on the site are subject to Portuguese legislation, more precisely to that contained in Decree-Law no. 24/2014. Any conflict or divergence of interpretation of the General Conditions of Contract and Use will be submitted to the competent Portuguese Court of the county of the company headquarters, in compliance with Law 144/2015 that in case of dispute the consumer may resort to the CACCL – Center of Arbitration of Consumer Conflicts of Lisbon, with site at http://www.centroarbitragemlisboa.pt/ and head office at Av. Eng. Duarte Pacheco, Torre 1 Amoreiras 4º andar,1070-101 Lisboa. For consultation of the totality of the Arbitration Centers consult the link: https://dnsbp.pt/resolucao-de-litigios-online/?lang=en