Returns & Refund Policy

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thecorkcollection.net. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thecorkcollection.net.

Please note that the shipping of the products to the facilities of The Cork Collection is paid by and customer responsibility.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

IMPORTANT: The sending of any product must be done until fourteen (14) days after the day of reception.

 

The Cork Collection

Why Choose Us

We only source the most Ethical, Eco-Friendly & Sustainable Cork products.

We provide the best customer support services. You can order it confidently.

Moreover, we deliver in safe packaging to avoid any damages in shipping processes.  

Cruelty-Free Gifts

Our Cork Products are handcrafted, long-lasting, durable, cleanable and simply gorgeous which make them the most memorable gifts for men & women. 

Wholesale

We do have Wholesale conditions. Please feel free to contact us for more information and we'll do our very best to help you in any way we can

Eco-Friendly Cork

Cork is sourced from the bark of cork oak trees.

Carefully harvested in a way which allows the tree to regenerate and live for up to 250-300 years.

This makes Cork a wonderful fashion choice for those looking for sustainable, cruelty free products while still ensuring practicality through being lightweight and durable.

PETA-Approved Vegan

Our products bear the PETA-Approved Vegan certification.

We use Sustainable & Ethical 100% Natural Cork to provide Cruelty-Free Cork Products and Customer Satisfaction

Shipping & Delivery

We pay particular attention and time to provide the best quality cork products, as we do for shipping them from Portugal, using portuguese national postal worldwide service.

Worldwide Express Delivery Also Available

Please consult Shipping Policy for more details and estimated times of delivery.

Returns & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please consult Returns & Refund Policy for more details.

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