Shipping Policy

Thank you for choosing The Cork Collection

We pay attention and time to make our eco-friendly cork products as we do to provide high-quality service on shipping them to you.

We provide the best customer support services. Moreover, we deliver in safe packaging to avoid any damages in shipping processes.


We ship your items from Portugal using the local postal courier. All shipments have tracking number.

Estimated Delivery Times are as below: 


- EU: 7-15 working days*
- USA/Canada: 10-20 working days*
- Rest of the world: 20-35 working days*
- DHL/Fedex Shipping 3-7 working days*
 
* Please note that the above is an estimate. The parcel can take more or less time depending on the destination country, time of the year and many other factors. Sometimes delivery can take up to 60 days, so if you don't receive your goods by then please do contact us and we will help you resolve any issues.

* Working days are Monday to Friday only.

We require up to 3 working days to prepare and get your order ready to ship, specially if you order jewelry, fabrics and cords (not excluding other products).

During the holiday seasons it gets very busy and exclusions may apply, which means orders can take longer to prepare and ship. Deliveries can also be delayed during those holiday seasons, to which we recommend you get your goods in advance to avoid disappointment.